We speak your language
On site, on the phone and via our digital platforms - worldwide and 24/7.
Full Service
It starts for us after the sale.
We care – two words that are easy to say. But sophisticated solutions that require a high level of technological expertise and an in-depth understanding of the customer – that's precisely our thing. Regardless of whether you want a complete or partial service package, we have our excellently trained crew of technicians worldwide.
Our range of services
A customized solution for every problem
To meet all production requirements, it is required to keep machines in good condition. Original spare parts help to maintain a coordinated overall system and thus produce the best possible quality. We are happy to advise you and also help if original parts are no longer available.
- Original parts for our machines
- Wear parts for your process
- Compatibility and system suitability
- Substitutions for obsolete parts
Carriers play a major role in the smooth running of the workpiece. For this reason, we offer you a design adapted to your production requirements. We draw on our experience with a wide range of materials and workpiece dimensions. Even very thin and fragile workpieces can be machined with carriers specifically designed for these applications.
- Optimum design for your application
- Adaptation to automation systems
- Reconditioning of used carriers
With our process experts and the availability of a wide range of lapping, polishing, and fine grinding machines, as well as wire saws, we can advise you on the application of our machines, carry out trials and jointly design suitable production processes.
- Consultancy from experts with many years of experience
- Extensive range of machines for trials
- Running trials in our application technology department to improve processes or evaluate consumables
Our team of service technicians covers a wide range of services to help you keep your machine in good condition, solve problems and carry out repairs or optimizations.
- Maintenance
- Inspections
- Machine optimization
- Overhaul
- Repairs
- Assemblies
Everyone is talking about digitalization, we use it to your advantage. From remote access and RangeCare to DataCare and new AI approaches, we offer you innovative solutions for optimized production.
- remote services for fast and cost-effective problem solving
- Data concepts to increase the transparency of production parameters
- Innovative AI solutions to optimize production and increase efficiency
A reliable and stable production requires well maintained machines as well as quick reactions times in case something happens. A Service Level Agreement helps to arrange what is plannable and prepare for what is not. Select the performance that fit your needs best.
- Scheduled preventive Maintenance
- Reduced downtime of your equipment
- Quick reaction times for remote services
- Quick reaction times for on-site support
Some components of our machines are subject to wear. It is often worth repairing or overhauling these parts regularly to ensure highly efficient production and the best product quality.
- Overhaul of wire guide rollers and roller bearings for wire saws
- Factory overhaul of Meyer Burger wire and annular saws
- Reconditioning of workpiece carriers
- Repairs
We support you throughout the entire life cycle of your machine. This includes replacing obsolete parts or components as well as adapting the machine to new developments and requirements.
- Retrofitting of obsolete components to ensure parts availability
- Upgrading to integrate new functions for machine and production optimization
- Adaptation to changing production requirements
Our machines are characterized by their durability and reliability. Sometimes, however, it may be necessary to give them a general overhaul. We inspect your machine and offer a customized refurbishment. This is often a good opportunity to modernize components or make other adjustments.
- Overhaul of complete components and machines
- Inspections to determine the machine condition
- Combination with value-adding conversions and upgrades
